Question 1

What is Janspeed Store?

Accepted Answer

Janspeed Store is our online platform where customers can purchase Janspeed car parts and components directly from us.

Question 2

Are the products all made by Janspeed?

Accepted Answer

Yes - all products available on the site have been custom created by our in-house engineers available for you to purchase. Please see our Quality Policy for more details on our standards.

Question 3

How do I place an order?

Accepted Answer

Browse our collection of car parts and components, add your desired products to the cart, proceed to checkout, enter your shipping details, and make a payment via our payment portal.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, ChinaUnionPay, JCB, Diners, Discover, Electron, Maestro, Apple Pay & Google Pay. We use Wix Payments - This ensures a safe and secure transaction for our customers.

Question 5

Is it safe to shop on Janspeed Store?

Accepted Answer

Yes, our website is hosted on Wix, a reputable platform with robust security measures. Wix Payments, our payment gateway, is compliant with the highest level of Payment Card Industry (PCI) standards.

Question 6

How long will it take for my order to arrive?

Accepted Answer

We aim to ensure that we deliver the item to you as soon as possible, however as these are custom made according to demand in house, please allow approximately 4-6 weeks delivery during periods of high demand. Shipping times also vary depending on the destination. Once your order is processed, we will aim to provide a tracking number and estimated delivery date.

Question 7

Can I return or exchange an item?

Accepted Answer

Yes, we accept returns within 14 days of receiving the item, provided it's in its original condition. Please refer to our Return Policy for detailed information.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we offer worldwide shipping. Shipping costs will be calculated and displayed during checkout.

Question 9

Are there any customs or import duties?

Accepted Answer

For international shipments, customs or import duties may be levied once the shipment reaches its destination country. These charges are the buyer's responsibility.

Question 10

How can I track my order?

Accepted Answer

Once your order is dispatched, we'll send you a confirmation email with tracking information.

Question 11

I'm having trouble with my order. Who can I contact?

Accepted Answer

You’re welcome to contact us with any queries.

Email: sales@janspeed.com
Tel: 01722 321833

Question 12

Will my personal and payment information be kept private?

Accepted Answer

Absolutely. We respect your privacy and use Wix Payments to ensure all transactions are secure. We never store or have access to your payment details. For more information, please see our Privacy Policy.

Question 13

Do the products come with a warranty?

Accepted Answer

Yes, our products come with a 12 Month warranty against manufacturing defects. Please refer to our Warranty Policy for more details.

FAQ

Frequently asked questions